Terms of Service

KidoMilo is a discovery, trust, and connection platform enabling local parents to pass on outgrown children’s items, school uniforms, baby gear, toys, and books directly to neighboring families.

• 0% Commission on Goods: KidoMilo charges zero percent (0%) transaction commission on peer-to-peer physical goods transactions. We do not extract cuts from parents exchanging preloved items.
• Intermediary Role: KidoMilo operates as an “intermediary” as defined under Section 2(1)(w) and protected under Section 79 of the Information Technology Act, 2000 (India).
• No Title or Custody: KidoMilo is not an auctioneer, retailer, consignor, broker, or party to any contract of sale or exchange between users. We do not take custody, possession, or title to any physical item listed on the platform.

To maintain a safe, trusted environment for children and parents, the following eligibility criteria apply:

• Adults Only (18+): KidoMilo is exclusively for adults who are parents, legal guardians, caregivers, or authorized school/charity coordinators. Minors under 18 years of age are not permitted to register accounts or list items.
• Geographic Focus: The marketplace is designed for residents of Chandigarh, Mohali, Panchkula, and surrounding communities within approximately 50 km.
• Authentication: Accounts are verified via mobile OTP or secure magic email links. You are responsible for maintaining the confidentiality of your login credentials and for all activities that occur under your account.
• Single Account & No Bots: Each individual parent may maintain one primary user account. Automated bots, scraping scripts, or bulk commercial accounts are strictly prohibited.

Trust is the foundation of our neighborhood community. All parents agree to adhere to the following standards:

Physical safety of families is paramount. All in-person handovers must comply with our Parent Safety Guide:

• Daylight & Public Locations: Meetups must occur during daylight hours in populated public areas—such as neighborhood sector markets (e.g., Sector 35 market, Phase 3B2 market), gated society security checkpoints, public community parks, or school gates.
• No Private Residence Entrances: Parents should never invite unfamiliar individuals inside their private homes or meet in isolated, unlit areas.
• Fuzzed Centroid Location: To protect family privacy, KidoMilo displays only sector/phase centroid areas (never house numbers or exact street addresses). Users should arrange specific public meetup spots directly via WhatsApp or platform messaging.

Certain categories are banned unconditionally to safeguard children and comply with child safety regulations. Our complete list is detailed at /prohibited-items. Prohibited items include:

• Recalled Infant Sleep Products: Drop-side baby cribs, inclined infant rockers/sleepers, crib bumper pads, and infant sleep positioners.
• Compromised Car Seats: Any child car seat that has been involved in a vehicular collision, is missing manufacturer labels, or is over 6 years old.
• Edible & Medicinal Goods: Expired baby food, formula, opened teething remedies, or prescription medications.
• Damaged Safety Equipment: Cracked bicycle helmets or structurally damaged sports equipment.
• Non-Child & Commercial Products: Weapons, adult goods, alcohol, counterfeit branded items, or non-family general merchandise.

Any listing featuring prohibited or recalled goods will be deleted immediately, and repeated violations will result in permanent account termination.

When you post listings, upload photos, or publish reviews on KidoMilo:

• Ownership: You retain full ownership and copyright of the photographs and text descriptions you submit.
• Platform License: You grant KidoMilo a non-exclusive, worldwide, royalty-free license to host, display, format, index, and cache your listing content solely for providing marketplace services.
• Child Privacy Rule: To safeguard children, you must never upload photographs depicting children’s faces, full birthdates, school ID cards, or private home addresses. KidoMilo automatically compresses images and strips EXIF GPS location data upon upload.
• AI-Assisted Tools: AI-suggested categories and pricing ranges generated via our listing assistant are optional recommendations; you retain ultimate editorial control and responsibility for your listing accuracy.

KidoMilo maintains community moderation to ensure safety:

• Reporting: Users can report suspicious listings, abusive communication, or unsafe behavior directly through the platform.
• Platform Action: We reserve the right to review, edit, reject, or unpublish any listing and suspend or terminate any user account that violates these Terms, attempts fraud, engages in harassment, repeatedly fails to attend scheduled meetups, or lists prohibited items.
• Account Closure: You may close your account and delete your data at any time from Settings > Privacy using our self-service Delete My Data feature, or by contacting privacy@kidomilo.com.

9. Disclaimers of Warranties & “As-Is” Transactions

KidoMilo is provided on an “AS IS” and “AS AVAILABLE” basis without warranties of any kind, whether express or implied.

• KidoMilo does not independently inspect, certify, sanitize, verify, or guarantee the condition, quality, authenticity, safety, roadworthiness, or fitness for purpose of any items listed by users.
• Parents acknowledge that buying preloved children’s items carries inherent responsibility to inspect goods carefully prior to completing any exchange.
• We do not guarantee uninterrupted, error-free platform operation or continuous availability of any specific listings.

10. Limitation of Liability & Indemnification

To the fullest extent permitted under applicable law:

• KidoMilo, its founders, operators, employees, and agents shall not be liable for any indirect, incidental, special, consequential, or punitive damages—including personal injury, property damage, dispute between users, or transaction loss—arising out of or related to your use of the marketplace or in-person meetups.
• Our aggregate liability for any direct claim arising from digital subscription or boost services shall not exceed the amount actually paid by you to KidoMilo for that specific digital service in the preceding three (3) months.
• You agree to indemnify and hold harmless KidoMilo from any claims, liabilities, damages, or costs (including reasonable legal fees) resulting from your breach of these Terms, your listing content, or your violation of any law or third-party rights.

These Terms shall be governed by and construed in accordance with the laws of India.

• Amicable Resolution: In the event of any grievance or dispute between a user and KidoMilo, the parties agree to first attempt resolution amicably by contacting our support team at support@kidomilo.com.
• Exclusive Jurisdiction: If a dispute cannot be resolved informally, it shall be subject to the exclusive jurisdiction of the competent courts in the Tricity (Chandigarh) region, India.

For questions regarding these Terms, community policies, or support, please contact us:

Formal corporate entity incorporation details, physical registered office address, and statutory Grievance Officer designations under the Information Technology (Intermediary Guidelines and Digital Media Ethics Code) Rules, 2021 will be published upon completion of administrative corporate registration.